Legal
Refund Policy
How payment, deposits, rescheduling and returns work at Caldwell Psychic, and how to raise a situation that this page does not quite cover.
The short version
Readings are paid at the session; nothing is charged online. If plans change, contact Sophie promptly to request a move or cancellation. Custom-priced work may require an agreed deposit because materials and preparation time are committed in advance. Shop items can be returned unused and in their original condition.
If your circumstances do not fit neatly into any of that, call (862) 273-9586 or email PsychicConsultations@icloud.com. Sophie handles these personally, one situation at a time.
Last updated: October 8, 2026.
When you pay
Payment is taken at the session. The website does not take payments, and sending the booking form commits you to nothing until Sophie has confirmed a time with you.
Prices for each reading are listed on the services and pricing page so you know the cost before you book.
Deposits for custom-priced work
Psychic candle readings have custom pricing and are arranged by phone. Sophie may quote a deposit before materials are prepared. The deposit covers items prepared for your intention, such as beeswax candles, and holds the time set aside for the work. Agree the amount and full price before anything is committed.
A few things worth knowing about deposits:
- They go toward the service. A deposit is part of the quoted price, not an extra charge on top of it.
- They are committed once work begins. Once candles are dressed or materials are prepared for you, that part of the deposit has been spent on your session.
- Rescheduling is usually simpler than cancelling. With reasonable notice, a deposit can normally be carried across to a new date.
- Candle results take time. A psychic candle reading produces results within 72 hours, so the session is not finished the moment you leave.
If you are unsure whether to commit, book a shorter fixed-price reading first and see how it feels before arranging custom candle work.
Rescheduling a session
Plans change, and rescheduling is treated as a request rather than a penalty. Please give as much notice as you can, ideally 24 hours. Suggest a few times that suit you when you call or email about moving the appointment.
Early notice matters more than the exact number of hours. A slot given back in the morning can usually be filled by someone hoping for a same-day reading, which is why notice is worth giving even when you are only a little unsure. Email or call (862) 273-9586 to move the existing appointment.
Cancelling a session
To cancel, call or email as soon as you know. Because readings are paid at the session, cancelling an appointment that has not yet happened costs nothing. For custom work, tell us before materials are prepared so Sophie can discuss carrying a deposit forward or refunding any unspent part.
Life gets in the way sometimes: illness, a work emergency, a family crisis, weather, a car that will not start. Say so when you call. These are exactly the situations we would rather hear about than guess at.
If you are unhappy with a session
Tell us. A reading is spiritual guidance and personal reflection, so nobody can promise that a session will land the way you hoped, and there are no outcomes being sold here. But if something went wrong, if the session was cut short, or if you feel you did not get what you booked, we want to hear it in your own words.
Get in touch within a reasonable time, while the session is still fresh, and explain what happened. Depending on the circumstances the answer might be a conversation, a follow-up session, a credit toward another reading, or a refund. It is judged on the facts rather than on a rule.
Shop items
Items bought in the reading room or by phone order can be returned or exchanged if they are unused and in their original condition. Bring or send them back with proof of purchase and tell us what you would prefer.
Some items cannot come back, for sound reasons:
| Item | Can it be returned? |
|---|---|
| Sealed crystals, incense and unused candles | Yes, unused and in original condition |
| Opened personalized herb blends | No, they are blended to your question |
| Candles that have been burned | No, once lit they are part of the work |
| Anything damaged after purchase | Case by case, call to discuss |
If an item is damaged when you collect it or is not what you ordered, contact us and we will put it right. The shop page lists what is kept in the Caldwell reading room.
How to make a request
There is no form to fill in. Call (862) 273-9586, email PsychicConsultations@icloud.com, or use the contact page, and include four things: your name, the date of the session or purchase, what you would like to happen, and a sentence about why.
We aim to reply within a few days. If a refund is agreed, it is returned by the same method you paid with wherever that is possible.
Individual cases are handled personally
This page is written in general terms on purpose. Caldwell Psychic is one practitioner rather than a call center, and a rigid schedule of fees would not do justice to the situations people actually call about.
So the rule is simple: get in touch, explain your situation, and it will be looked at on its own merits. The terms and conditions set out the wider agreement, and the privacy policy explains what happens to the details you send when you write to us.